Positive: Punctuality, Quality, Responsiveness
The installation was done in 2 days and appears to be functioning correctly. I will not know if the Suntrac device is performing as advertised until Summer. But judging by the speed and efficient installation I’d say that I have no worries. Great crew who communicated as soon as a question arose and were very polite, definitely would recommend.
Positive: Punctuality, Quality, Responsiveness, Value
The quality of service provided by Mitch was amazing. He was very professional and took the time to explain exactly what he was going to do. He went above and beyond and was extremely helpful. He made a very stressful situation diminish quickly and the recommendations made were reasonable without feeling like I was being pressured into a service I didn’t need. Thank you Mitch for all your help.
Great Panda Care response on a Saturday for an issue with my thermostat! Tech was very polite, personable and professional. I just can’t say enough good things about Strongbuilt. They really know how to take care of their customers. They make us feel like family!
We just had Strongbuilt out today for the first time to service our furnace and we want to recognize our service technician, Josh Cisco. Josh is super friendly, has an awesome personality, goes above and beyond and is very knowledgeable. He is the face of this company and represents it well. He was honest and we truly appreciate it. You can always tell if a company if good by the people they hire. Also we are very pleased with the prices and the amount of services provided. We have decided to stick with Strongbuilt. Thank you for the awesome service you provide and the amazing service specialist that you hire!
We bought our unit from Strongbuilt a year and a half ago, and I have been very satisfied with their service. To me, it is the little things that make a big difference with companies. Strongbuilt pays attention to the little details, which I very much appreciate. When we needed a new unit, there was a scheduling mistake, and the owner himself called to make things right. When I call now, I love that I get to talk to somebody (a real person!) immediately. They work very hard to treat costumers right- things like texting when they are on their way, allowing you to track the truck, even little things like putting on shoe covers to walk inside. They have always shown up on time, usually in the early part of the time window provided. It seems like they truly care about customer satisfaction with surveys and follow-up emails, which is great. Every person who has come out has been very friendly and polite, today Mike Ballard fixed our unit and he was wonderful. Not only did he fix our heater, but he also took the time to clean up everything, and then thoroughly tested the unit to make sure there was nothing else wrong.
Beginning with their neat appearance and respectful treatment of my 90 yrs mother, they covered her floors and left the job site clean as well as tidy.
The toilet installation was completed in a timely manner. The whole experience was positive and pleasant.
Thank you, Mitch and Dillon.
Positive: Punctuality, Quality, Responsiveness, Value
I was very impressed with how they took care of my mother’s plumbing repairs the week before Christmas. They were prompt friendly and very conscientious about taking care of her issues at as inexpensively as they could since she is elderly and on a fixed income. Love you that it is a veteran-owned business! I will definitely be using them in the future.
Very friendly, highly qualified, efficient employees. Scheduled for same-day service and was able to get the system running in a few hours. Tech was able to find part for old system, pick it up and return within hours to fix system. Very impressed with service. Just added new split system for whole house. Wonderful service, great company to deal with. Office staff and field techs are very motivated, knowledgeable, and highly professional.
I recently purchased a whole house Enviro water filter system from Strongbuilt. Gilbert R installed it and did a superb job. All the copper fittings are very professionally done. I’d recommend anyone to use Strongbuilt as I interfaced with John M about this system first. John was very up front and honest to talk to. Earlier this year I purchased a new water heater from Strongbuilt and John M did a very impressive job installing it. I am very glad to have found such a reliable plumbing and air company for service.
After searching Angie’s list & feeling confident with Strongbuilt Plumbing’s BBB “A” rating & reviews, I called for service at 3:00 p.m. & was given a window of 4:00-6:00. John M. arrived at 4:00. I had a garbage disposal drain problem due to my poor choice of disposing “Chia Seeds” that turned to almost a concrete form in the drain! Amazing service. John went above & beyond with explanations of what should & should not be put into a disposal and why. He never rushed & left everything spotless. Strongbuilt pricing is really reasonable, plus they have special discount coupons on Angie’s list. No trying to hard sell anything either. John seemed to love his job and the people he serves. My husband was extremely impressed with him too. We asked for business cards to give to our neighbors. We will refer Strongbuilt Plumbing & Air to everyone we know. Thank you, The Walkers